With 'Free Return' service, you get 15 days to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast.
Easy: Return items locally and easily
1) Contact us at firstname.lastname@example.org to get the return code or label
2) Wait for door-to-door pickup service or take your package to the designated service point
3) Lastly, wait for the us to confirm receipt of your returned package.
Fast: Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
Return Shipment Fee
1) Returning packages via a designated local return service point or via a door-to-door pickup service is free.
Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.